Company Mission
Our mission is to grow
We allow our clients to focus their attention on their core business while we do the heavyweight lifting and deliver every vital support service necessary for their organizations to grow and expand.
BPO & IT Outsourcing · Since 2017
Elevate
Your
Business
Partnering for Exceptional Outsourcing Solutions
2017Founded, global presence
Who we are
Welcome to Adamas
Adamas is a dynamic and rapidly growing company, offering BPO / KPO / ITES industry-based services. We started with a single center in Gurugram and have expanded to seven strategic locations across India, with our growing workforce exceeding 1000+ employees.
We possess the finest quality infrastructure with over 1600+ satisfied employees working for us, consisting of both highly qualified leadership as well as the best skilled associates. Our centers allow for over 1000+ seats, along with exclusive outsourcing support for all our customers.
View the complete journey →Our footprint
Seven Centers.
One Standard.
Seven delivery centers across six states — Haryana, Uttar Pradesh, Uttarakhand, Rajasthan, Gujarat and Punjab — all operating under the same ISO 9001:2015 quality system, so work can be placed close to the right talent pool without changing how it is run.
7Delivery centers across India
1600+People on the Adamas team
1000+Seats across our floors
20+Client brands supported
Seven delivery centers
Select a center to locate it on the map.
Our main purpose
Let Us Simplify Your Workload
You focus on the profit making — we rescue you from the hassles of additional responsibilities.
The central purpose of our organization is to permit our clients to focus their attention on their business strategies and growth, while we, at Adamas, step up and take care of all the support services that are required for a business organization to expand, at an affordable expense.
Since 2017Carrying the load for our clients
Company Vision
Recognized for delivery
Adamas will grow to be recognized as an organization that delivers high-quality services within set timelines, at an affordable cost, to each of our clients.
What drives us
Building a Culture of Excellence
In today's dynamic business environment, fostering a culture of excellence is paramount for sustained success. We pride ourselves on embodying our core values in everything we do — from client interactions to internal operations.
Eight values, one standard — select any to read it.
What we do
Best Virtual Assistant Services
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Our clients
Trusted Across Industries
Twenty brands across banking and insurance, telecom, retail, media, wellness, healthcare, industry and education.
RenewBuy
Reliance
Business process management
Fourteen Support Functions,
Run End to End
Every customer touchpoint from first contact to final invoice — staffed, scripted and measured by Adamas teams.
Inbound Customer Support
Complete call support and customer care through a highly trained inbound team of professional tele-callers, team leaders and managers.
Query Handling
As part of our inbound services, our well-trained team provides all enquiry handling — an integral and essential fragment of customer support.
Email and Chat
Support services for customer query, request and complaint handling across written channels.
Outbound Calling
Adamas specializes in outbound portfolio-wise collection services, including EMI and debt collections, with a team that keeps every call professional and relationship-first.
Pre Sales
Comprehensive support to engage, identify, filter and schedule appointments with the most promising potential customers for specific services, supporting the core sales team.
End to End Sales
Start-to-finish functional solutions, from first engagement all the way through to sale of the product.
Appointment Generation
Appointment generation services that round out complete sales solutions for our customers' businesses.
Outbound Lead Generation
Generating prospective leads for sales teams, in order to increase the sales revenue of the establishments and businesses we work with.
Outbound Surveys
We help survey your customers and collect information for the betterment of your business's product or service.
Seller Support
We support matchmaking of buyers and sellers through tele calling, and assist with the buyer's onboarding journey.
Online Data Entry
Online data compilation services for better ease of access and organized storage in a digital format — one of the many ways Adamas makes your business process straightforward.
Data Mining
Comprehensive extraction-of-data services that transform your raw data into actual usable information through social and digital platforms.
Payroll Management
Outsourced payroll run end to end at cost-effective plans, with complete confidentiality assured across every pay cycle.
Accounting and Financial Services
Complete accounting and finance services such as billing, invoicing and outsourced payroll at cost-effective plans, with complete confidentiality assured.
Where we work
Industries We Serve
Deep domain experience, delivered on-site and off-site.
The platform
Dialer CRM Capabilities
An enterprise-grade calling and customer-engagement platform — Vert-Age Dialer CRM — sitting behind every campaign we run.
Vert-Age Dialer CRM
Call Management
- Call recording for quality assurance and compliance
- Live call monitoring with real-time supervisor feedback
- Automatic call queuing to the next available agent
CRM & Lead Management
- Centralized contact management and customer history
- Lead tracking across every stage of the sales pipeline
- Auto-logged call activity, notes and interactions
Analytics & Reporting
- Call volume, duration and outcome analytics
- Sales reports on conversion and campaign effectiveness
- Agent performance and call-handling time tracking
Compliance & Security
- Encrypted customer data and call recordings
- Compliance management (GDPR, TCPA and industry norms)
- Role-based user permissions and access control
API & system integration
Connecting the Dialer to Your Stack
Open API Access
REST APIs for click-to-call, manual dial, lead push/pull and real-time call-status events — letting the dialer plug into any existing CRM or ERP.
CRM & Data Sync
Two-way sync of contacts, dispositions and case history keeps customer records consistent across the dialer and your core systems.
Cloud-Based & Scalable
A cloud-hosted, enterprise-grade architecture that scales with campaign volume and supports webhook-based automation and reporting exports.
Built on
ISO 9001:2015 Certified
JavaScriptReactHTML5CSS3MUILaravel
Technology at the core
Driving Efficient Operations
Through Innovation
SpeedScalePrecision
Smart Tech Solution for Logistics
An end-to-end smart technology platform powering every stage of logistics operations — from pickup automation and route optimisation to real-time tracking and delivery confirmation. Built for speed, scale and precision at every touchpoint.
Advanced OCR Engine
One of the most advanced OCR tools available, transcribing large volumes of data with exceptional accuracy. It eliminates manual data entry, reduces errors and accelerates document processing across shipment manifests, delivery proofs and compliance records.
AI Voice Bot
Powered by the latest AI components, our voice bot delivers a real, human-like experience to customers. It handles NDR callbacks, delivery scheduling and support queries — 24/7, with zero wait time.
Voice Data Recording
Robust voice data recording solutions capture and store customer interactions, letting us maintain quality standards, comply with regulations, and drive training and performance improvement initiatives.
How we deliver
What Happens to
Every Interaction
One enquiry, four steps — and three systems working underneath to make every one of them repeatable.
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01
Routed to the right person
Proficiency-driven routingEvery enquiry is matched to an associate who holds the necessary skills and expertise, so it is handled by the most qualified person — first time, not passed around.
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02
Supported while they talk
Immediate conversation assistanceAssociates get real-time help during the interaction, so answers stay accurate and timely without putting the customer on hold.
-
03
Captured and secured
Speech to text & secure call handlingSpeech-to-text transcribes the conversation accurately, while secure automated handling keeps the customer’s data protected throughout.
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04
Turned into insight
Verbal data analysisAdvanced analytics read those transcripts for trends and customer behaviour — and the findings shape how the next interaction is handled.
What powers it
Three systems behind every conversation
Workforce Management
Staffing levels and schedules are planned so the right number of associates is on the floor at all times. That is how service level agreements get met.
Learning Management System
Customized learning paths give training and development a structure, so associates arrive on a process already knowing how to run it.
Knowledge Base
Products, services and common customer queries documented in one place, so an answer is seconds away rather than an escalation.
Information security
Your Data, Under Guard
Data protection, access control, governance and round-the-clock oversight — safeguarding client and organizational data at every layer.
Data Loss Prevention
- Restricted internet access with URL whitelisting and firewall controls
- Anti-virus deployed per client requirement across all systems
- Email restricted to approved domains only
User Access Control
- Role-based access matrix reviewed annually
- Unique, traceable user IDs for every employee
- Privileged access limited to authorized IT personnel on written request
Encryption & Destruction
- File and disk-level encryption (AES-128 or equivalent), in transit and at rest
- Secure shredding of hardcopy records no longer required
- Secure wipe of digital data and retired devices before disposal
Password & Device Security
- Minimum 8-character complex passwords with 90-day expiry
- Account lockout after 3 invalid login attempts
- Whole-disk encryption (BitLocker or equivalent) on portable devices
Training & Awareness
- Information security refresher every six months
- Covers password hygiene, desktop locking and customer-data confidentiality
- Unauthorized downloads and browsing restricted on office systems
Roles & Responsibility
- Dedicated IS Support Manager owns policy review, antivirus and patch updates
- Admin Officer audits printer, AIP and access controls periodically
- Inactive accounts reviewed every 90 days and disabled
Incident Management
- Client-impacting incidents reported within 1 hour of discovery
- All incidents logged with root-cause analysis
- Risk register tracked to closure with defined ownership at each stage
Vulnerability & Patch
- Vulnerability assessment and penetration testing half-yearly
- Firewall and IDS/IPS monitoring with periodic configuration review
- Remediation SLAs — high 30 days, medium 60, low 90
Our business associates
Powering Admission Counselling
and Course Sales Across India
Five active partner processes, run end to end by dedicated Adamas teams.
Physics Wallah
Course Sales
Adda247
Admission Counselling
COER University
Admission Counselling
College Vidya
Admission Counselling
BIMTECH
Admission Counselling
~200 total seats across all admission counselling & sales processes
5 active partner processes
Clients by business vertical
Backend Support,
Sector by Sector
Banking, Financial Services & Insurance
RenewBuy
Telecom & Digital
Retail & E-Commerce
Reliance
Media & Market Intelligence
Beauty, Wellness & D2C
Pharmaceuticals & Healthcare
Industrial & Infrastructure
Education & EdTech
Client engagement highlights
Told Through the Partnerships We Run
RenewBuy
Adamas manages outbound and inbound calling for RenewBuy's insurance premium sales and policy renewal journeys — helping convert leads and retain policyholders through structured, script-led conversations.
- Premium sales calling
- Policy renewal follow-ups
- Active, ongoing engagement
StepOne NGO
Founded during COVID-19, StepOne partnered with Adamas to run a work-from-home agent model across Haryana, Punjab, Delhi and Uttar Pradesh — reaching patients to check on their health and connect them with medication and doctor assistance.
- WFH agents across 4 northern states
- Patient health check-in calls
- Medication & doctor-assistance coordination
News update
Blog News & Update
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